clear paths to better outcomes
/ˈfrām,wərk/ offers three engagement models. fractional leadership at the center, with fixed-scope ways to start
Every organization is different. These models provide a strong, proven starting point, and we customize each engagement to match your goals, your pace, and the realities of your operating environment. Whether you need a focused diagnostic, a deeper transformation effort, or ongoing executive support, we shape the work to fit your circumstances — not the other way around.
/’frām,wərk/ offers three engagement models designed for clarity, structure, and measurable outcomes.
01
Fractional Chief Experience Officer
Ongoing · Retainer · The flagship.
Part-time executive experience leadership for companies that need the function before they can justify the full-time hire.
Experience strategy, governance, and operating rhythms
A defined monthly cadence: leadership sessions, team working sessions, roadmap and initiative review
Voice-of-customer and metrics oversight
Team coaching and hiring guidance
On-call support for high-stakes decisions
When you're ready: a clear spec for the full-time leader who inherits the practice
Best for leaders who want experience treated as a system.
02
CX Maturity Assessment
3–4 Weeks · Fixed Fee · How most fractional relationships begin.
A structured evaluation of your customer and user experience against our proven maturity model.
Stakeholder interviews across product, support, and operations
Review of customer data, research, and experience metrics
Scoring against the maturity model
An honest current-state picture and the two or three gaps costing you the most
A leadership readout with a sequenced 90-day roadmap
A plan your team can act on, with or without us
The ideal starting point when you know the experience isn't where it should be, but can't yet say precisely why.
03
Experience Improvement Sprint
6–10 Weeks · Fixed Scope · Execute the priorities.
A focused engagement that takes the assessment's top findings and fixes them.
One to two priorities, scoped tightly
Journey redesign, VoC program stand-up, metrics framework, or critical workflow rebuild
Embedded work with your team — working artifacts, not binders
Capability transfer as we go
Measurable movement on a specific experience problem
Best for teams that know what's broken and need senior hands to fix it fast and without hiring for it.
let’s design the right path to better performance.
Whether you need a diagnosis, a fix, or ongoing experience leadership, we'll tailor an engagement that fits.
Book a 30-minute fit call.
